Refund Policy

Last Updated:  26th December 2025

At Utilery , owned and operated by UTILERY SOFTWARE OPC PRIVATE LIMITED , we value our customers and aim to provide a fair and transparent process for refund requests. This policy outlines how refunds are calculated and processed.

1. Eligibility for Refunds

Refund requests must be submitted within 14  days of the original transaction. To be eligible for a refund, you must provide proof of purchase and a valid reason for the request.

2. Refund Calculation Logic

Our refund process is based on a "pay-for-what-you-use" principle. The final refund amount is determined by the following rules:

• Deduction of Used Credits:  The value of any credits, units, or services already consumed or used within the application will be deducted from the total original payment amount.
• Fractional Rounding Rule:  If your usage results in a fractional unit or credit, the deduction will be rounded up to the closest higher whole unit . Example: If you have used 1.3 credits or units, the system will deduct the cost of 2 full credits from your refund amount.
• Return of Remaining Balance:  After the deduction of used credits (including the upward rounding of fractional units), all remaining amounts  will be credited back to the user.

3. Processing the Refund

• Original Payment Method:  Refunds will be processed back to the original payment method used at the time of purchase (e.g., Credit Card, UPI, Net Banking).
• Timeline:  Once a refund is approved, it typically takes 5–7 business days  for the amount to reflect in your account, depending on your bank or payment provider’s policies.
• Transaction Fees:  Please note that any non-refundable convenience fees or taxes charged by third-party payment gateways at the time of purchase may not be refundable.

4. Non-Refundable Scenarios

Refunds may be denied if:

• The request is made after the eligibility period.
• The account has been terminated due to a violation of our Terms and Conditions .
• All credits in a purchased pack have already been consumed.

5. Contact Information

For any questions regarding this policy or to initiate a refund request, please contact us at:

UTILERY SOFTWARE OPC PRIVATE LIMITED

419, 41st Cross, 9th Main, Jayanagar 5th Block,

Bangalore, India - 560041

Email: sathishvj@gmail.com